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1.Q:Is personalized jewelry more expensive?
A:Not really,we offer personalization service and you can find all the personalized jewelry in the personalized category. We only charge you a couple of dollars for personalization          workmanship.

2. Q:What kind of personalization services do you offer?
A:Fow now, we only offer engraving service. You can type in the words which you would like to be engraved to the engraving field on the product detail page.

3. Q:What characters can be engraved?
A:You can type in a date, a name or some love words and some simple patterns.

4. Q:Where of the Rings, Necklaces And Bracelets can be engraved?
A:Please note that characters can only be engraved on the inside of the rings and bracelets and the back of the necklaces. If you want to have your words engraved on the outside surface of the items, please contact our customer service : service@Jewinston.com

5.Q:How many characters can be engraved?
A:As you can see, there is only a small limited space on the jewelries. So please do not type in more than 25 characters and if you have more characters engraved, the words might be smaller.

6. Q:How long is the processing time for personalized jewelries?
A:Please note, personalized items might take a little longer.Usually it takes 3-5 working days to make them.

7. Q:Can you make a ring, necklace or bracelet if I just give you a picture?
A:Yes we can, we can make jewelries according to the pictures you send us and your other requirements, but please note that we can only make jewelries of silver material. For more Info. Please feel free to contact us : service@Jewinston.com

8. Q:Can I return it if I don’t like it?
A:Sorry, personalized jewelries can not be returned unless it’s related to quality issue. Cause personalized jewelries are made according to your requirements and once it has been made out it can not be sold out to others any more.

9. Still need help?
Any other questions, please feel free to contace us via email: service@Jewinston.com.